Privacy Policy

This Privacy Policy explains how 1x-casino-united-kingdom, operating the website 1iks.casino, collects, uses, discloses and protects personal data of players and visitors. It applies to all individuals who access or use 1iks.casino from the United Kingdom and other countries, whether or not they create an account. This version is effective and applicable from November 2025 onward and reflects requirements of UK data protection law, as well as alignment with selected international standards where relevant.

Who We Are

Controller. For the purposes of UK data protection law (including the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018), the primary controller of your personal data in connection with 1iks.casino is:

ACOM Latin America N.V.
Registration number: 157769
Jurisdiction of incorporation: Curaçao
Role: primary operating entity for casino and sports betting services for 1iks.casino.
Registered/legal address: registered in Curaçao (full address to be provided on request and in your account area where applicable; not specified in this profile data).

Licensing context. ACOM Latin America N.V. is cited as operating under Curaçao eGaming License No. 1668/JAZ, within the framework of Master License 365/JAZ (structural details subject to clarification). Example sublicense references such as GLH-OCCHKTW0702282021 are illustrative only and may not reflect the current effective sublicense. The former UKGC licence (No. 22201) once associated with 1xBet.co.uk via FSB Technology (UK) Ltd was suspended and surrendered in 2019 and is not applicable to 1iks.casino or 1x-casino-united-kingdom.

Payment processing entities. Depending on your payment method and location, certain payment-related data may be processed by or shared with:

• Exidna Enterprises LTD, Cyprus - payment processing.
• Exinvest Limited, Cyprus - payment processing.
• Klafkaniro Ltd, Cyprus - payment processing.

These entities may act as independent controllers or processors, depending on the specific arrangement and applicable law. Details will be provided in your payment confirmation or on request.

Contact for privacy matters / DPO. We maintain a dedicated data protection function (data protection officer or equivalent). You can reach our data protection team at:

Email: [email protected]
Postal: Data Protection Officer, ACOM Latin America N.V., Curaçao (current postal details as published on 1iks.casino or provided on request).
Where a contact form is made available on 1iks.casino, you may also submit privacy-related requests through that form.

What Personal Data We Collect

We collect and process the following categories of personal data when you visit or use 1iks.casino as part of the 1x-casino-united-kingdom offering.

Identification and contact data

• Account data: full name, username, date of birth, gender (where provided), country of residence, preferred language.
• Contact details: email address, telephone number(s), postal address (where required for verification or payments).
• Verification/KYC data: identity documents (passport, ID card, driving licence), proof of address (utility bills, bank statements), selfies or live video for liveness checks, and any information needed to comply with Know Your Customer ("KYC") and anti-money laundering ("AML") regulations.

Technical and device data

• Technical identifiers: IP address, device identifiers, operating system, browser type and version, language settings, time zone, and similar technical details.
• Usage and log data: login and logout timestamps, account changes, security logs, error reports, interaction logs with our website and apps.

Payment and financial data

• Payment details: partial card details (tokenised where possible), bank account information, e-wallet identifiers, cryptocurrency wallet identifiers (where applicable), transaction references and payment status.
• Financial history: deposits, withdrawals, bets, wins/losses, bonus credits and wagering status.

Behavioural and interaction data

• Gaming behaviour: betting history, games played, session duration, stake sizes, patterns of play, self-exclusion and limit-setting history, and responsible gambling interactions.
• Website interaction: clicks, page views, navigation paths, response to offers, and other usage analytics.
• Communications: records of chats, emails, and other communications with customer support or the data protection team.

Cookies and similar technologies

• Cookies and local storage: small text files and similar technologies that remember your preferences, authenticate your sessions, and help us understand how 1iks.casino is used.
• Tracking technologies: web beacons, pixels, SDKs and similar tools used for security, analytics, and (with your consent where required) marketing and personalisation.

Where permitted by law, we may combine data from different sources (for example, account data with behavioural data) to maintain accurate records, ensure responsible gambling, and improve our services.

Legal Basis for Processing

Under UK GDPR and comparable data protection laws, we must have a valid legal basis to process your personal data. Depending on the context, we rely on the following legal bases:

• Performance of a contract: We process data that is necessary to enter into and perform our contract with you, including:
  • creating and managing your 1iks.casino account for 1x-casino-united-kingdom;
  • processing deposits, bets, game participation, bonuses, and withdrawals;
  • providing customer support, troubleshooting and account-related communications;
  • honouring self-exclusion, limits and other responsible gambling tools you request.
• Compliance with legal obligations: We process data to comply with laws and regulations applicable to us, including:
  • KYC and AML obligations, fraud and terrorist financing prevention rules;
  • record-keeping duties, tax and financial reporting obligations;
  • regulatory reporting requested by authorities or regulators in Curaçao and other relevant jurisdictions;
  • responding to lawful requests from courts, regulators and law enforcement (including, where applicable, UK or Mexican authorities).
• Legitimate interests: We process data where necessary for our legitimate interests, provided these are not overridden by your rights and freedoms. These legitimate interests include:
  • ensuring network and information security, preventing misuse of accounts;
  • detecting, investigating and preventing fraud, abuse, bonus misuse and match fixing;
  • improving our products, services, user interfaces and customer experience;
  • conducting non-intrusive analytics and statistics on an aggregated or pseudonymised basis;
  • defending, exercising or establishing legal claims.
  Where we rely on legitimate interests, we perform a balancing test to ensure your interests and fundamental rights are appropriately protected.
• Consent: In specific situations, we rely on your consent, including:
  • sending direct marketing communications (email, SMS, push notifications) where consent is required under UK law;
  • using non-essential cookies and similar technologies for advertising or detailed profiling;
  • processing certain sensitive data, where applicable and permitted by law.
  You may withdraw your consent at any time, without affecting the lawfulness of processing before withdrawal.

Purpose of Processing

We use your personal data for clearly defined purposes that are compatible with the reasons for which it was originally collected.

• Providing and operating casino services: to register your account, verify your identity and age, accept deposits and process withdrawals, enable participation in games and betting markets, manage bonuses and loyalty programmes, and provide customer care.
• Compliance and risk management: to comply with KYC/AML obligations, detect and investigate fraud or suspicious activity, enforce our Terms and Conditions, manage chargebacks and disputes, and comply with lawful requests from competent authorities.
• Improvement and optimisation: to monitor performance of 1iks.casino, fix bugs, enhance usability, develop new features and services, and undertake analytics aimed at improving our offerings and responsible gambling tools.
• Marketing and personalisation: to send you offers, promotions and news (where allowed by law and your preferences), tailor content and promotions to your profile, and measure the effectiveness of our campaigns.
• Security and integrity: to protect the security of accounts, systems and data, prevent unauthorised access and cyber-attacks, and maintain technical logs and backups.
• Business administration: to perform internal audits, reporting, financial accounting, strategic planning, governance and corporate management processes, including in cooperation with our payment processing partners.

Disclosure & Sharing

We do not sell your personal data. However, we may share it with the following categories of recipients, always on a need-to-know basis and subject to appropriate safeguards.

• Group and related entities: ACOM Latin America N.V. and related payment processing entities (Exidna Enterprises LTD, Exinvest Limited, Klafkaniro Ltd) and any future affiliated companies involved in providing or supporting 1iks.casino services.
• Payment partners: banks, card schemes, payment gateways, e-wallet providers, cryptocurrency service providers and other payment processors who facilitate deposits and withdrawals, including entities based in Cyprus and other jurisdictions noted in your payment flow.
• Service providers: technical hosting providers, cloud services, content delivery networks, customer support tools, KYC/AML verification providers, analytics providers, anti-fraud tools, and IT security specialists who act as processors on our behalf.
• Regulators and authorities: Curaçao eGaming and other gambling regulators, financial intelligence units, tax authorities, law enforcement agencies, courts and supervisory authorities (including, where applicable, the UK Information Commissioner's Office and Mexican data protection authority INAI) when required by law or reasonably necessary to protect our rights or those of others.
• Affiliates and marketing partners: marketing networks, affiliate partners and advertising platforms that promote 1iks.casino, but only to the extent necessary to attribute traffic, measure performance and run lawful campaigns, and only with appropriate legal basis (for example, consent for targeted advertising cookies).
• Professional advisers: lawyers, auditors, consultants and accountants who require access to data in the course of providing professional services, subject to confidentiality obligations.
• Business transfers: in connection with a merger, acquisition, restructuring, sale of assets or similar corporate transaction, provided that the receiving party is bound by appropriate data protection obligations and this Privacy Policy or a compatible policy.

Where we engage processors, they are bound by contracts that require them to process personal data only in accordance with our instructions and to implement appropriate security measures.

International Transfers

Because 1x-casino-united-kingdom operates 1iks.casino from outside the United Kingdom and cooperates with international partners, your personal data may be transferred to and processed in countries outside the UK (and, where relevant, outside the European Economic Area ("EEA") and Mexico).

• Locations of processing: Curaçao (primary operational and licensing jurisdiction), Cyprus (payment processing entities), EU/EEA states and other countries where our technical, KYC/AML or support providers are located. Exact locations may vary over time and can be provided on request.
• Legal mechanisms under UK law: Where personal data is transferred from the UK to a country not deemed to provide an adequate level of protection, we use appropriate safeguards, such as:
  • UK-approved Standard Contractual Clauses ("SCCs") or the UK International Data Transfer Agreement ("IDTA");
  • adequacy regulations or equivalent arrangements, where applicable;
  • technical and organisational measures such as encryption, access controls and minimisation.
• Mexican residents: Where Mexican privacy law applies (for example, to users in Mexico), we comply with applicable rules on international data transfers under Mexican legislation (including the Federal Law on Protection of Personal Data Held by Private Parties), ensuring that recipients undertake to protect personal data to standards comparable to those required in Mexico.
• Additional safeguards: We limit access to your data to those who need it for the purposes described in this Privacy Policy, apply minimisation and pseudonymisation where appropriate, and conduct risk assessments for significant cross-border transfers.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes set out in this Privacy Policy, including satisfying legal, accounting and regulatory requirements. Retention periods may vary depending on the type of data and applicable law, but we follow the principles below.

• Account and identification data: Typically retained for the duration of your active account and for up to five (5) years after account closure, to comply with AML/KYC obligations, handle disputes, and meet record-keeping requirements. In some cases, this period may be extended if required by law or to establish, exercise or defend legal claims.
• Transaction and betting data: Details of deposits, withdrawals, bets and wins/losses are generally kept for at least five (5) years from the date of the relevant transaction or account closure (whichever is later), subject to longer statutory obligations in specific jurisdictions.
• Technical and log data: Server logs and security logs are usually retained for a shorter period (typically between six (6) and twenty-four (24) months), unless needed to investigate incidents, comply with legal requests or maintain system security.
• Marketing data: We retain data used for direct marketing for as long as you remain subscribed and for a short period thereafter (normally up to two (2) years) to document consent and manage suppression lists. If you opt out, we keep a minimal record to ensure your preferences are respected.
• Cookies and tracking identifiers: Retention periods for cookies are detailed in our cookie-related information and in your consent management tool. Session cookies expire when you close your browser; persistent cookies typically last from a few days up to thirteen (13) months, depending on their purpose and applicable law.

When data is no longer needed and no legal obligation requires its retention, we securely delete, anonymise or aggregate it so that it can no longer be linked to you. If you request erasure, we will also consider our legal obligations and legitimate interests as explained below.

Your Rights

Under UK GDPR and, where applicable, Mexican data protection law, you have a range of rights regarding your personal data. These rights may vary slightly depending on your place of residence, but we aim to address them consistently and transparently.

Rights under UK and EU-style data protection law

• Right of access: You can request confirmation of whether we process your personal data and obtain a copy of such data, together with information about how and why we process it.
• Right to rectification: You can request correction of inaccurate personal data and completion of incomplete data. In many cases, you can update core account information directly in your profile.
• Right to erasure ("right to be forgotten"): You can request deletion of your personal data where it is no longer needed, where you withdraw consent (where consent is the legal basis), or where processing is unlawful. We may need to retain certain data despite your request if required by AML, gambling, tax or other laws, or to establish, exercise or defend legal claims.
• Right to restriction: You can ask us to restrict processing of your data in certain circumstances (for example, while we verify its accuracy or assess an objection). During restriction, we will store the data securely and process it only for limited purposes.
• Right to object: You can object at any time to processing based on our legitimate interests, including profiling. We will stop processing unless we demonstrate compelling legitimate grounds overriding your interests or the processing is required for legal claims. You always have the right to object to direct marketing; if you do so, we will stop sending marketing communications.
• Right to data portability: Where processing is based on consent or contract and carried out by automated means, you can request that we provide your data in a structured, commonly used and machine-readable format, or transmit it to another controller where technically feasible.
• Right to withdraw consent: Where we rely on your consent (for example, certain marketing and cookies), you may withdraw it at any time using the tools provided (unsubscribe links, cookie management panel) or by contacting us. Withdrawal does not affect prior lawful processing.

Rights under Mexican privacy law (ARCO)

Where Mexican data protection law applies, you also benefit from the so-called ARCO rights:

• Acceso (Access): to know what personal data we hold about you and how we use it.
• Rectificación (Rectification): to request correction of inaccurate or incomplete data.
• Cancelación (Cancellation): to request deletion or cancellation of your data when it is no longer necessary or when you revoke consent, subject to legal retention obligations.
• Oposición (Objection): to oppose certain processing activities for legitimate reasons.

How to exercise your rights

• Submission of request: You can exercise your rights by contacting our data protection team at [email protected] or via any dedicated privacy tools or contact forms on 1iks.casino. Please clearly indicate the right you wish to exercise and provide sufficient information to identify your account.
• Identity verification: To protect your account and data, we may ask for information or documents to verify your identity before acting on your request.
• Response time: We aim to respond to all valid requests within one (1) month of receipt. This period may be extended by up to two additional months where requests are particularly complex or numerous; if so, we will inform you of the extension and the reasons.
• Fees: We handle requests free of charge. However, where a request is manifestly unfounded or excessive (for example, repetitive), we may charge a reasonable fee or refuse to act, in line with applicable law.

Cookies & Tracking Technologies

1iks.casino uses cookies and similar technologies to ensure the proper functioning of the site, enhance your experience, analyse traffic and, where permitted, deliver personalised content and advertising.

Types of cookies we use

• Strictly necessary (functional) cookies: These are essential for the operation of 1iks.casino and enable core features such as logging in, maintaining your session, securing your account and processing transactions. They cannot be switched off via our cookie banner, although you may block them via browser settings (which may affect the site's functionality).
• Preference cookies: These remember your choices (such as language, region or display settings) to provide a more personalised experience.
• Analytics and performance cookies: These help us understand how visitors use 1iks.casino, which pages are popular and how users navigate the site. We use this information to improve usability, fix problems and optimise our services. Analytics cookies may be set by us or by third-party providers acting on our behalf.
• Advertising and marketing cookies: With your consent where required (for example, under UK Privacy and Electronic Communications Regulations - "PECR"), these cookies track your activity across sites and devices to help us and our partners deliver relevant marketing and measure campaign performance.

Managing cookies

• Cookie banner and preferences: On your first visit and periodically thereafter, you may be presented with a cookie banner or preference centre that allows you to accept or reject non-essential cookies. You can change your preferences at any time through the cookie settings tool, where available on 1iks.casino.
• Browser settings: Most web browsers allow you to manage cookies, including blocking certain types or deleting existing cookies. The method varies by browser; please refer to your browser's help section for more information.
• Effect of disabling cookies: If you disable some cookies, certain features of 1iks.casino may not function correctly, and your experience may be less smooth or personalised.

Data Security

We take the security of your personal data seriously and implement technical and organisational measures designed to protect it against unauthorised access, loss, misuse, alteration or destruction.

• Encryption: We use industry-standard encryption technologies such as TLS 1.2+ for data in transit between your device and our servers. Where appropriate, we also apply encryption or pseudonymisation to data at rest.
• Access controls: Access to personal data is restricted to authorised personnel and service providers on a need-to-know basis, controlled through authentication, role-based permissions and logging of access.
• Account protection: We support strong password practices and may offer additional mechanisms such as multi-factor authentication (MFA) where technically available. You are responsible for keeping your login credentials confidential and notifying us of any suspected compromise.
• Infrastructure security: Our systems are hosted in secure environments with firewalls, intrusion detection and prevention systems, and other security controls. Regular backups are performed to support business continuity and disaster recovery.
• Monitoring, testing and audits: We monitor systems for suspicious activity, conduct internal reviews, and may engage independent specialists to perform security testing or audits. We aim to align our practices with recognised international security standards such as ISO 27001 and SOC 2, although we do not claim formal certification unless explicitly stated.
• Staff training and policies: Staff with access to personal data are required to follow confidentiality obligations and receive periodic training on data protection and security practices.
• Incident response: We maintain procedures to detect, investigate and respond to potential data breaches. Where required by law, we will notify affected individuals and relevant supervisory authorities (for example, the UK Information Commissioner's Office) without undue delay.

No system can be guaranteed 100% secure, but we continually review and improve our safeguards to maintain a level of security appropriate to the risks.

Complaints & Contacts

If you have questions, concerns or complaints about how we handle your personal data, we encourage you to contact us first so we can seek to resolve the issue directly.

How to contact us

• Data protection contact / DPO:
  Email: [email protected]
  Postal: Data Protection Officer, ACOM Latin America N.V., Curaçao (latest details as published on 1iks.casino).
  Where available, you may also use the dedicated privacy section or contact form on 1iks.casino.
• Customer support: For general account and service issues that may involve your data (for example, incorrect details, difficulty accessing your account), you may contact our customer support team via the channels indicated on 1iks.casino (such as live chat or email). Support will escalate privacy-specific matters to the data protection team when appropriate.

Complaint procedure

1. Initial contact: Submit your question or complaint to customer support or directly to [email protected], providing relevant details and any supporting documentation.
2. Acknowledgement: We aim to acknowledge receipt of your complaint within seven (7) days.
3. Investigation and response: We investigate the matter and provide a reasoned response, normally within thirty (30) days of receiving your complete complaint, consistent with UK GDPR and, where applicable, Mexican requirements. For complex cases, we may extend this period, informing you of the reasons and expected timeframe.
4. Further steps: If you are unsatisfied with our response, you may request further review by our data protection function or pursue external remedies as described below.

Escalation to supervisory authorities

• United Kingdom - Information Commissioner's Office (ICO):
  If you are in the UK, you have the right to lodge a complaint with the ICO:
  Website: www.ico.org.uk
  Tel: +44 303 123 1113
  Postal: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, United Kingdom.
• Mexico - INAI:
  If Mexican privacy law applies to you, you may also lodge a complaint with the Mexican data protection authority, Instituto Nacional de Transparencia, Acceso a la Información y Protección de Datos Personales (INAI). Details on how to file a complaint are available on INAI's official website. We recommend contacting us first so we can try to address your concerns promptly and directly.
• Other jurisdictions: Depending on your place of residence, you may have the right to complain to your local data protection authority. Contact details are usually available on that authority's official website.

Updates

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, regulatory expectations or technical developments.

• Notification of changes: When we make material changes, we will take appropriate steps to inform you, which may include:
  • emailing you at the address associated with your 1iks.casino account;
  • displaying a prominent notice or banner on the website or in your account area;
  • presenting the updated policy for review at your next login.
• Advance notice: Where feasible and required, we will provide at least thirty (30) days' notice before material changes take effect, particularly if they affect how we use your data or your rights. For urgent changes (for example, to comply with law or address security issues), we may implement updates more quickly and inform you as soon as reasonably possible.
• Version control: The "Last updated" date at the beginning of this Privacy Policy indicates its effective version. Previous versions may be archived and made available on request where required by law.
• Your options: If you do not agree with the updated Privacy Policy, you may choose to discontinue using 1iks.casino and request account closure. Continued use of 1iks.casino after the effective date of an update will normally be taken as acceptance of the revised policy, to the extent permitted by law.

Last updated: November 2025.